Privacy Policy
This policy describes how The Tailored Gent collects, uses, and protects personal information when you use our site, our online platform, or utilize this service. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Australian privacy laws.
Information We Collect
We collect various types of information to provide and improve our services to you. This may include:
* Personal identification information: Such as your name, billing address, shipping address, email address, and phone number, provided when you make a purchase, create an account, subscribe to our newsletter, or contact us.
* Payment information: Details required to process payments for orders, which are handled securely through third-party payment processors. We do not store full payment card details on our servers.
* Profile data: Information associated with your account, such as purchase history, preferences, and tailoring measurements.
* Usage data: Information about how you access and use our site, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of visits.
* Communication data: Records of your interactions with us, such as emails, chat logs, and telephone conversations.
* Information you provide when you visit our physical store, if linked to your online account or purchase history.
How We Collect Your Information
We collect information in several ways:
* Directly from you: When you register for an account, place an order, sign up for marketing communications, participate in surveys, or contact us.
* Automatically: As you navigate through our site, information may be collected using automated technologies like cookies, web beacons, and other tracking methods. This helps us understand site traffic and user behavior.
* From third parties: We may receive information from third-party service providers involved in payment processing, shipping, and analytics, in compliance with their privacy policies and applicable laws.
How We Use Your Information
We use the collected information for various purposes, based on different legal grounds:
* To provide and maintain our service: Including processing transactions, managing your account, providing customer support, and fulfilling orders (Contractual necessity).
* To improve and personalize your experience: Analyzing usage data to understand preferences and tailor our site content and offerings (Legitimate interests).
* To communicate with you: Sending order confirmations, updates, and responding to your inquiries (Contractual necessity, Legitimate interests).
* For marketing purposes: With your explicit consent, sending promotional emails about new products, special offers, and other updates. You can opt-out at any time (Consent).
* For security and fraud prevention: Protecting our site and customers from fraudulent transactions and unauthorized access (Legitimate interests, Legal obligation).
* To comply with legal obligations: Meeting legal, regulatory, and compliance requirements (Legal obligation).
* For business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity (Legitimate interests).
Legal Basis for Processing
We process your personal data based on the following legal grounds:
* Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract (e.g., processing your order).
* Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests (e.g., improving services, preventing fraud).
* Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax reporting).
* Consent: Processing is based on your specific, informed, and unambiguous consent (e.g., sending marketing emails). You have the right to withdraw your consent at any time.
Sharing Your Information
We may share your personal information with trusted third parties to perform functions necessary to provide our services, including:
* Service Providers: Companies that provide services on our behalf, such as payment processing, shipping and delivery, data analytics, email delivery, hosting services, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
* Legal Authorities: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
* Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Under applicable data protection laws, including GDPR, you have rights regarding your personal data:
* The right to access: You have the right to request copies of your personal data.
* The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
* The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
* The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
* The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions, particularly where processing is based on legitimate interests or for direct marketing.
* The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
* The right to withdraw consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We may need to verify your identity before responding to your request.
Data Security
We have implemented appropriate technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted to our site.
International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If we transfer your personal data outside of the European Economic Area (EEA), we will ensure a similar degree of protection is afforded to it by ensuring that appropriate safeguards are in place, such as using standard contractual clauses approved by the European Commission or relying on the recipient being part of a recognized certification scheme.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this service, please contact us at:
The Tailored Gent
45 Collins Street, Melbourne, VIC, 3000, Australia